Terms & Conditions
Prometheuhobby.com, located at Istanbul, Turkiye (hereinafter Supplier) and the customer who places her order via Prometheuhobby.com and identifies herself or himself by entering her personal data into the order form (hereinafter User), have entered into the following User Agreement for the Online Shop (hereinafter User Agreement).
1. ONLINE SHOP
1.1. Prometheuhobby.com online shop (hereinafter Online Shop) is an internet-based shop created by the Service Supplier to intermediate the sale of goods to the Service User.
2. GENERAL PROVISIONS
2.1. In regulating their relations, the parties of the agreement follow the Law of Obligations Act and other laws and regulations of the Republic of Turkey as well as the terms and conditions agreed upon in the User Agreement of the Online Shop.
2.2. The Service Supplier has the right to make changes in the terms and conditions of the Online Shop service at any time.
2.3. The Service Supplier has the right to change the terms and conditions of the User Agreement unilaterally without the obligation to notify the Service User via e-mail in writing.
3. GOODS AND MAKING A PURCHASE
3.1. The goods offered via the Online Shop are normally in stock or available on order.
3.2. The availability of the goods offered may change due to technical difficulties in the programs of the warehouse or the Online Shop.
3.3. If an item is out of stock and the order cannot be fulfilled, an employee of the Online Shop will contact the Service User and suggest a new delivery time or replacement of the good with a comparable good with the same price and quality, or a refund of money already paid. Money will be refunded to the Service User immediately but no later than within 30 days after placing the order.
3.4. Product descriptions in online shop may contain unintentional errors.
3.5. The goods offered via the Online Shop are sold to natural as well as legal persons.
3.6. The Service User selects the desired goods and undertakes to enter the data required for fulfilling the order (surname, first name(s), contact phone number, contact e-mail address, delivery address, and postal code) and to pay for the goods by pro forma invoice.
3.7. When placing an order, the Service User undertakes to enter true data, necessary for fulfilling the order. When fulfilling an order, the Service Supplier is not responsible for failure to fulfill the order due to incorrect data presented by the Service User or any other consequence thereof.
3.8. A sale will take place when the Service User has sent the order via the internet page of the Online Shop and has paid for the order.
4.1. All prices at the Online Shop are in Euros and exclude the Value Added Tax(for international orders).
4.2. The Service Supplier has the right to change the prices displayed at the Online Shop at any time. If the prices at the Online Shop have been changed after the Service User has placed the order and paid for it, the Service Supplier undertakes to deliver the items to the Service User for the price in effect at the time of placing the order. The Service User has no right to demand compensation for the difference in prices.
5. SHIPPING TERMS AND DELIVERY
5.1 The orders will be processed after the payment is confirmed.
5.2 The orders will be shipped in 7 working days, if the ordered item/items are not avaliable at the moment, the customer will be informed by us about the despatching date.
5.3 All Orders are despatched accordingly to the delivery method chosen by you. 4.4 All Orders are despatched to the delivery address supplied.
5.4 International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for more information.
5.5 Ordered goods will be forwarded only to a person specified on the billing information page upon presentation of identification. Forwarding goods to third parties must be agreed prior with the Service User and Service Provider.
6. WITHDRAWAL FROM AGREEMENT
6.1. If a Service User wishes to withdraw from the agreement after placing an order and before the Service Supplier has fulfilled the order, the Service User undertakes to notify the Service Supplier in writing as soon as possible. The written notice has to be sent to the e-mail address email@example.com. The e-mail has to include the number of the bill from which the Service User wishes to withdraw and contact information (first name, surname, the date of placing an order, contact phone number).
6.2. If the request of withdrawal reaches the Service Supplier after the Service Supplier has fulfilled the order, then the withdrawal will take place according to the provision “Right of Return” in the Online Shop User Agreement.
6.3. The Service Supplier returns the sums paid by the Service User immediately but not later than within 30 days of receiving the request of withdrawal from the agreement.
6.4. Refund is transferred to the same credit card or account from where the money was received.
7. RIGHT TO RETURN
7.1. Goods purchased from the Online Shop may be returned within 14 days.
7.2. The item to be returned must be without damages, complete, in the original packaging and not used.
7.3. To return an item, a request should be sent to firstname.lastname@example.org.
7.4. Upon withdrawal from the agreement, the Service User has to return the item immediately but not later than within 30 days of notifying of withdrawal from the agreement.
7.5. Upon returning an item, the Service User will be refunded immediately but not later than 30 days after receiving the notification of withdrawal from the agreement.
7.6. Refund is transferred to the same credit card or account from where the money was received.
7.7 Service User undertakes to bear the returning cost, unless the returnable item did not match item purchase description.
7.8. The Service User undertakes to bear the returning cost up to 10 euros, except when the good to be returned was not what the customer ordered.
7.9. The 14-day right of return does not extend to items that have been partially used by Service User.
7.10. If, after returning an item, it appears that the item does not comply with the terms provided in sections 7.1-7.4 of the Online Shop User Agreement, then the Service User will not be refunded and the item returned will remain with the Service Supplier. The costs of storage or returning the good to the Service User will be covered by the Service User.
8. COLLECTING AND USING PERSONAL DATA
8.1. The Service User gives a clear and conscious consent to the Service Supplier to process his and her personal data.
8.2. The personal data of the Service User revealed by the Service User to the Service Supplier when placing an order are stored in the client register and used for offering services and goods to the Service User.
8.3. Personal data originates from the formation of a relationship when customer has placed an order via the Online Shop.
8.4. Personal data to be registered comprise data about the order by the Service User – ID code, surname, first name(s), street name, building and flat number, town or municipality, postal code, phone number, address, year of birth, gender, method of delivery, selected method of payment, accepting the User Agreement, accepting marketing offers, additional notes entered at the e-mail address.
8.5. Personal data is processed by prometheushobby.com
8.6. The personal details of the Service User that are necessary for the delivery of goods to the Service User are forwarded to companies offering shipping services.
8.7. Protection of personal data is ensured by all security measures required by the law.
8.8. The Service Supplier undertakes to not forward personal data to third parties.
8.9. The Service Supplier reserves the right to forward the Service User’s personal details to persons who have a legal right to that and who process data to fulfill a legal obligation as well as to persons who have a legal right and who use the data to protect the life, health or freedom of the Service User or some other person.
8.10. The Service User has the right to check the information concerning him or her, also to change them or to ask that his or her personal details be removed from the register.
8.11. The Service User gives his or her consent that the Service Supplier will send a sale confirmation / bill to the e-mail address entered when placing the order.
8.12. The Service User gives his or her consent to the Service Supplier to send marketing offers to the e-mail address entered when placing the order.
9.1. The Service User undertakes to use the Online Shop service solely according to laws and good practice.
10.1. All disagreements between the Service User and Service Supplier arising from the Online Shop User Agreement will be settled pursuant to legislation in force in the Republic of Turkey. If an agreement cannot be reached, the disagreement will be settled at Istanbul County Court.
11. CONDITIONS OF USE
11.1. Familiarization with the terms and conditions of the User Agreement is mandatory for the Service User.
11.2. Upon placing an order, the Service User agrees that he or she has familiarized with the terms of the User Agreement and agrees with the terms of the User Agreement.
Valid from 01.01.2013